Submit a Complaint to
HJ Bosch & Sons
We take your feedback seriously. If you've encountered issues at any of our HJ Bosch & Sons franchises, please fill out the form below. Your complaint helps us to maintain our commitment to excellence and ensure continuous improvement.
Examples of Issues You Can Report:
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Quality of Repair Work (e.g., workmanship issues, paint finish, or incomplete repairs)
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Customer Service (e.g., rude or unhelpful staff, lack of communication, or poor customer care)
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Delays or Timing Issues (e.g., unexpected delays, missed deadlines, or prolonged repairs)
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Billing or Payment Issues (e.g., incorrect invoices, payment disputes, or unexpected charges)
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Damage or Missing Items (e.g., personal items lost or damaged during repairs)
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Facilities and Cleanliness (e.g., cleanliness or appearance of our premises)
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Warranty Issues (e.g., concerns or confusion about warranty coverage)
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Incorrect or Incomplete Estimates (e.g., inaccuracies or unexpected costs)
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Other Concerns (Any other issue you wish to bring to our attention)
Please Note:
All complaints are treated confidentially and with the utmost seriousness. Your privacy and satisfaction are important to us, and our dedicated customer care team will address your concerns promptly and discreetly.
🛠 Not Satisfied With the Outcome?
At HJ Bosch & Sons, we are committed to resolving all customer complaints fairly and professionally. If, after following our internal process, you still feel your concern has not been resolved to your satisfaction, you have the right to escalate the matter further through one of the following independent platforms:
📌 1. MIOSA – The Motor Industry Ombudsman of South Africa
MIOSA provides free and impartial dispute resolution for issues related to the sale and repair of motor vehicles and related services.
Contact MIOSA:
📧 Email: info@miosa.co.za
🌐 Website: www.miosa.co.za
📞 Tel: 010 590 8378 / 0861 1 MIOSA (64672)
📌 2. The National Consumer Commission (NCC)
If your complaint relates to violating your consumer rights under the Consumer Protection Act, you may also approach the National Consumer Commission.
Contact the NCC:
📧 Email: complaints@thencc.org.za
🌐 Website: www.thencc.gov.za
📞 Tel: 012 428 7000
📌 3. SAMBRA – South African Motor Body Repairers' Association
SAMBRA provides mediation for disputes involving panel beating, spray painting, and insurance-related repairs.
Contact: Natasha Sewsunker (Consumer Complaints Specialist)
📧 Email: Natasha.Sewsunker@rmi.org.za
🌐 Website: www.sambra.biz
📞 Tel: 011 886 6300
📌 4. Important Notice on Public Reviews
At HJ Bosch & Sons, we are committed to resolving all customer concerns through the proper channels. We respectfully request that customers use our internal complaints process and, if still dissatisfied, escalate the matter to one of the independent platforms listed above.
🛑 Please note: Publishing false, misleading, or defamatory reviews online without first attempting formal resolution through the proper dispute channels may result in reputational harm and could lead to further action.
We remain committed to fair, transparent, professional service and value the opportunity to resolve matters constructively.